#Tachograph card drivers#
To gain further insight, our research team interviewed several drivers about their experience using the service. Drivers can transact 24 hours a day from the comfort of their home, or whilst parked up in their bus or lorry. We made the service easily accessible and easy to use, requiring the minimum amount of effort from the customer. Based on user feedback of the existing paper service, we ensured the online tachograph service was designed to meet drivers’ needs.īusy vocational drivers can spend hours upon hours on the road. It was a priority for us to understand our customers and the nature of their work. John Hughes, Service Design Support, spoke about meeting customer needs: This means providing customers with an online alternative to the traditional paper form. We want customers to have the flexibility to choose how they interact with DVLA. Our aim is to make sure DVLA services are user-friendly. These will be used by many other new DVLA services in the future. Several new common services were also built, including a secure image store for photographs and signatures, as well as an email and SMS notification service. This significantly reduced the time required to quality check the service, from accessibility and insight testing to IT health checks and demonstrations.ġ.2 million data records were extracted from the existing mainframe system and loaded into the new tachograph service safely and securely.
To enhance the testing of the new service, we developed techniques to allow us to use randomly generated data. These enable us to develop new services like drivers tachograph, which adhere to the latest Government Digital Service (GDS) Design System standards, but operate on cloud technology which is more responsive and ultimately quicker and easier for the customer. We have long-established engineering and quality engineering (test) standards and patterns. It also means that moving future services onto cloud technology will be easier, as we won’t have to start from the beginning every time.īeth Hammacott, Agile Delivery Manager, discussed the development of the service: The success of the new service will pave the way for future services to make the same move. This completes the move for our tachograph services from DVLA's existing mainframe system onto our secure cloud-based platform – a significant milestone for our change programme.
#Tachograph card driver#
The new online driver service follows the company card service, launched in 2019. Evolve is about technological advancement for the benefit of our customers. The new tachograph service is part of DVLA’s ‘Evolve’ change programme, which is introducing new and re-designed customer-centric services aligned to our 3-year strategic plan. The service is also available to drivers renewing or replacing an existing card. It significantly reduces waiting times by allowing HGV, lorry and bus drivers to apply and pay online. Our new online service makes applying for a tachograph card quick and easy. I'm excited to share the latest addition – our recently launched online tachograph service for drivers. DVLA’s digital services are some of the most used across government.
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